Digital Services Transformation Course

Develop your leadership skills and successfully transform into a digital service business that focuses on improving the value of its customers

Many manufacturing companies already know how to monetise the knowledge they provide to their customers through products and product relates services. Digital Services are now multiplying the opportunities enabled by the Internet of Things to improve customer experience, grow through new business optimisation services and improve performance through productivity improvements in existing preventive and predictive maintenance services. The question for most companies is how to transform the organisation fast enough for maximum results.

This four-day digital services transformation course provides a comprehensive guide to lead the digital service transformation including the strategic, operational and technological aspects.  You will learn why and how to take action to improve your competitive advantage by changing your business model. 

With an emphasis on ‘how-to’, participants leave the programme with deep understanding and actionable plans on:

  • Designing the digital service transformation and creating new digital service business models 
  • Leading the digital service transformation plan
  • Improving customer value analytics 
  • Designing new services based on customer analytics
  • Lowering costs by digitising service delivery models
  • Increasing revenues by designing a sales and marketing model for digital services
  • Designing the IoT platform enabling the new digital service transformation
  • Attracting, engaging, developing, and retaining digital service talent
  • Establishing a digital knowledge management process to enhance your services

Participants profile

  • General Managers

  • Senior Vice Presidents in Service

  • Vice Presidents in Service

  • Senior Directors in Service

  • Directors in Service 

  • Service Managers

  • Programme Managers of Digital Service Initiatives

Programme format & overview

The Digital Services Transformation course is offered as a public course but can also be delivered as an in-company course. It consists of four interactive training days. The programme is based on real case studies that are discussed and illustrated with presentations and video material. Several exercises will stimulate learning and also debate with the faculty and peers. Some pre-reading material is included. Participants should plan for a total effort of 8 hours of pre-study and homework over and above the four training days. 

This course will be held in Amsterdam on 15 & 16 and 29 & 30 November 2017. 




Language:
English
Last date of subscription:
Tuesday, November 14, 2017
Fee:
€3750 Plus VAT where applicable
City:
Amsterdam
Country:
Netherlands
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People Development
Noventum helps you to get understanding of your Service Business, provides you with best practices, and to deploy your transformation process to generate profitable growth