SCP Standards & Best Practice Library


Service Capability & Performance (SCP) Standards & Best Practice Library

The service business is a dynamic environment with ever increasing requirements.

Technical service providers keep pushing for higher quality services and lower costs. They need to rapidly change their service business models and have to implement new service automation solutions. Watch the video and learn how your service organisation can benefit of the SCP Standards & Best Practice Library.




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The Service Revolution of the Manufacturing Industry

Looking at the industry trends it appears that IoT, Industry 4.0 and product digitalisation will substantially affect competition, profitability, and the structure in many industries, as did the previous wave of internet-enabled IT. To be prepared and to define their strategy, companies must understand how smart, connected products impact industry and their service organisations in terms of competition, profitability, and the way companies do business.

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