Defining the scope and requirements for your Service Management solution if difficult and time consuming, especially if the knowledge of the best practices in service business is limited.
Deriving your requirements from your current system or processes is a typical pitfall organization run into. You will end up with a solution that does the same things you are used to but with another tool. You will not see true business benefits using this approach.
By using Noventum’s approach to gather requirements based on SCP best practices, you will be able to define the requirements you really need now and for the future.
In several workshops with service managers and IT, we identify the business capabilities (Noventum calls this SCP components) you need for your service business.
Using Noventum’s IT Reference Architecture we determine which functional domains need to be covered. For each functional domain we provide an initial set of functional requirements which are refined and augmented during the workshop.
This results in a prioritized list of requirements, grouped per functional domain which can be used to select a suitable product.
Make sure you get an outside in view on your service business to define your goals and requirements.
Engage with Noventum’s subject matter experts to do this in a structured and pragmatic manner