Discover new insights


Service Innovation Programme

The Service Innovation Programme was created to facilitate access to all knowledge, practical tools and experience needed to continuously innovate your service business. Through this Programme we can help you lead the way to abundant and sustainable growth and prosperity.

Want to find out what our Service Innovation Forum is really like? Listen to this testimonial by former participants:

Federico Testarella

Aftersales Director, ACMA (member of Coesia Group)

Eric Forsberg

Manager Service Development, Voith Paper

Prof. Tim Baines

Director, Advanced Services Group at Aston Business School


The Service Innovation Programme is brought to you in a portfolio of:​

  • Service Innovation Fora

Benefit from a package for each Service Innovation Forum which includes a survey to help us to identify your key challenges, the forum itself and a report with suggestions for next steps. During the 2-days Service Innovation Forum you get to benefit from expert speaker presentations, insights into best practices delivered from Noventum experts and experience exchange. And to conclude each Forum you receive a report of the overall findings and conclusions, as well as the presentations viewed during each session. ​

For the upcoming Service Innovation Fora follow the links below:

"Game Changer IoT" - Service Innovation Forum: 11 - 12 October 2017, London 

"Service Parts Management" - Service Innovation Forum: 21 - 22 February 2018, Amsterdam

"Service Marketing & Sales"  - Service Innovation Forum: 13 - 14 June 2018, Frankfurt

"Service Strategy" - Service Innovation Forum: 10 - 11 October 2018, Amsterdam

  • Research Projects

Gain thought leader insights into trends, challenges and best practices in the service business through participating in one of our research projects of a 6 month duration and by reading our insightful articles, white papers and research publications. To view our latest research findings click here. Or follow this link to learn more about the Research Project we are currently running.

  • Service Business Opportunity Assessment

Gain access to Noventum’s web-based service business assessment application and systematically assess your organisation’s service capabilities for the desired stage of service business development following our 6 level evolution model. An automated report is generated to show your company’s score on the required service business capabilities. By completing the assessment at least once a year you can identify the areas of improvement that should be part of a Service Transformation Programme if you choose to aim for best in class performance. For more information contact us today.

To find out more about how you can benefit from the full programme throughout the year by becoming a Corporate Programme member follow the link.​ 

How you Benefit

With three Service Innovation Fora and two Research Projects per year, you can keep up-to-date with all the latest trends and challenges. 

You can gain knowledge, have access to thought leader insights and share experiences. Learn best practices and practical tools that can be applied to your own business and can help you deal with your own challenges in order to take your service business to the next level. What’s more you can become an inspiration for your colleagues to drive change within your organization.

By becoming a Corporate Programme member you can have anybody you select from your organisation attend the most relevant activities, based on their role and function. This allows you to make the most out of your membership and to also engage more people from your organisation in the service innovation wave.

How to Participate

Service seems to help with solving “business challenges”, which goes further than solving merely ‘’service challenges”.

To find out more about the Service Innovation Programme and about becoming a corporate member, click here.

For the upcoming Service Innovation Fora follow the links below:

"Connected Parts Management" - Service Innovation Forum: 21 - 22 February 2017, Amsterdam. Read the reflection of the days here.

"Sell & Market Advanced Services" - Service Innovation Forum: 13 - 14 June 2017, Düsseldorf. Read the reflection of the days here and the best practice report here.

"Game Changer IoT" - Service Innovation Forum: 11 - 12 October 2017, London 

Download the programme overview for 2017 here.

To discuss your participation options, or to find out in what other ways we can help you achieve profitable and sustainable growth, feel free to contact us today.

Or join our Service Innovation Community by signing up here and stay up to date with our research findings, publications and events.

Let's start together!

Manufacturers' advanced services: IoT as the key to profitability and growth

Manufacturers expect the Internet of Things (IoT) to create significant opportunities for their service business. While much has been written about the IoT’s economic contribution, very little insights are available on the specific impact the IoT creates for the manufacturers’ service business.

Read More