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WHAT WE DO

We help you to identify your customer’s service needs, design new services, implement new service business models, select and implement service IT solutions, manage the service transformation, and train/develop your people.
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    Service Transformation Centre
    Self-service and interactive knowledge base
      SERVICE TRANSFORMATION CENTRE

    STC is a powerful, self-service and interactive knowledge base

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  •  
    Service Consulting
    Grow faster with reduced effort
      SERVICE Consulting

    Benchmarking, Service Business Strategy, Service Transformation

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    Service IT
    Service Management solution
      Service IT

    define scope, requirements and the IT architecture for your Service Management solution

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    People Development
    Outstanding service employees
      People Development

    Create a full learning and development programme for the people in your service business

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how to lead your digital service transformation

We have assisted hundreds of companies to create new profitable and sustainable revenue streams by:
01

Setting the climate for service transformation 

Our methods and knowledge help you to define the right priorities, ensure that you develop services for which there is customer demand and enable you to engage your organisation and get funding for the full service transformation programme

02

Dealing with organisational resistance

We help you to manage the service transformation programme, ensuring engagement from the C-suite and other stakeholders and having a path for escalations in case issues need to be solved

03

Developing internal skills and capabilities

We will help you to design, develop and implement every element that is needed to successfully achieve your strategic service business goals of the service transformation programme

our Latest Insights

News, trends and events in the service business
Overcoming the Barriers to Servitization

Overcoming the Barriers to Servitization

With ever increasing internal and external market pressures, manufacturers have been searching for w...

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Digitalising your service business – The importance of Master Data Management and Data Quality

Digitalising your service business – The importance of Master Data Management and Data Quality

We concluded from the Drivers for Growth in Service research conducted by leading service organi...

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Digital Services Design for Equipment Manufacturing Companies

Digital Services Design for Equipment Manufacturing Companies

From product-related to customer business related service design Typically, equipment manufacturi...

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CASE studies

FIND OUT HOW OUR CLIENTS TRANSFORM THEIR SERVICE BUSINESS
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Accelerate service business

Voith Paper is a leading machine building and engineering company, which offers products and service...

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Business Alignment

Tennant, one of the larger players in the cleaning equipment industry, decided to look for ways to i...

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Service Potential

The Challenge Diebold Nixdorf identified a need to benchmark its service organisation and turned ...

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One Brand Service Strategy

Services might be intangible, but that hasn’t stopped a top packaging manufacturer from cleverly wra...

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About Noventum

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