WHAT WE DO
We help you to identify your customer’s service needs, design new services,implement new service business models, select and implement service IT
solutions, manage the service transformation, and train/develop your people.
Service Transformation Centre
Self-service and interactive knowledge base
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Consulting
Grow faster with reduced effort
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Service IT
Service Management solution
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People Development
Outstanding service employees
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how to lead your
digital service transformation
We have assisted hundreds of companies to create new profitable and sustainable revenue streams by:Setting the climate for service transformation
Our methods and knowledge help you to define the right priorities, ensure that you develop services for which there is customer demand and enable you to engage your organisation and get funding for the full service transformation programme
Dealing with organisational resistance
We help you to manage the service transformation programme, ensuring engagement from the C-suite and other stakeholders and having a path for escalations in case issues need to be solved
Developing internal skills and capabilities
We will help you to design, develop and implement every element that is needed to successfully achieve your strategic service business goals of the service transformation programme
our Latest Insights
News, trends and events in the service business
The Service Centricity Playbook
The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...
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Whitepaper: Overcoming the Barriers to Servitization
With ever increasing internal and external market pressures, manufacturers have been searching for w...
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Podcast: The importance of Master Data Management and Data Quality
We concluded from the Drivers for Growth in Service research conducted by leading service organi...
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Find out how our clients transform their service business
Accelerate service business
Voith Paper is a leading machine building and engineering company, whi...
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Business Alignment
Tennant, one of the larger players in the cleaning equipment industry,...
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One Brand Service Strategy
Services might be intangible, but that hasn’t stopped a top packaging ...
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Drivers for Growth in Service webinar
Did you miss our recent Drivers for Growth in Serv...
Drivers for Growth in Service post COVID-19 webinar
Did you miss our recent Drivers for Growth in Serv...
Noventum, Microsoft and HSO collaborate in research initiative Drivers for Growth in Service
8 May 2020 – This spring, research and consultancy...
