Remote service capability

Remote service capability
  • Is your remote resolution rate at the best-in-class level?
  • Are the number of field service visits per equipment reducing?
  • Do you use fluid processes for remote services?

If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class remote service capability.

 In this service accelerator we:
  • Support you to redesign your remote support practices using our best practice model
  • Build an action plan to continuously improve your remote support offering
We do this by:
  • Asking you to complete a survey so we understand your current situation
  • Conducting online sessions to document your Remote support issues
  • Helping you to design an action plan that includes our best-in-class practices
  • Building and reviewing the action plan with you, as well as prioritising activities
  • Evaluating the results