The Customer Experience Design Course offers managers the opportunity to learn how to design, implement, measure and manage a brand driven customer experience. This course will help companies to increase customer loyalty and therefore increase growth and profitability by customer. During the learning experience of this course, participants will learn how to deeply understand Customer Needs and Expectations, how to Redefine the Customer's Value Perception, and how to create and implement a Brand Driven Customer Experience Strategy.

Course Outline