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INSIGHT

Benchmark To Become a Best In-Class Service Business

Benchmark To Become a Best In-Class Service Business

Manufacturers and service providers have a great opportunity to further grow their service business and improve profitability. However, service providers may not adapt their service business models fast enough to capture the potential. Unfortunately, most companies do not benchmark their service business performance.

Often, benchmark efforts fail because of a lack of executive sponsorship, lack of reliable benchmark data, or a focus on single KPI's that have no relation to the strategic objectives of the company.

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