Webinar featuring Noventum, Acorel, Weir Minerals and Distrimex.
More and more companies are recognizing the importance of developing their service organization as a strategic differentiator. They want to capitalize on their service business opportunities. IT often plays a crucial role in achieving service objectives. Purchasing and implementing an IT solution is part of the development process, but companies should also pay attention to organizational change.
How do you ensure that you get the maximum result from a digital service transformation?
In this webinar, we want to discuss this topic from two different perspectives, business and IT; and look at actual trends and developments in the service market. We also want to provide answers to the questions below, and the lessons learned:
- What do service-oriented companies often see as business opportunities? What do their customers demand? What are their biggest challenges?
- How do you guide a service transformation? How can you engage both employees and customers to support such a change?
- What is the role and impact of IT? How can you benefit from IT solutions? What are the best practices in the service management area?
Speakers:
- Annick Perry from Noventum
- Jaap van Maren from Weir Minerals (Noventum customer)
- Gert-Jan Stolmeijer from Acorel
- Nick Schuurman from Distrimex (Acorel customer)