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INSIGHT

Executive Roundtable: The Service Centricity Playbook

Executive Roundtable: The Service Centricity Playbook

๐—๐—ผ๐—ถ๐—ป ๐—ผ๐˜‚๐—ฟ ๐—˜๐˜…๐—ฒ๐—ฐ๐˜‚๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ฅ๐—ผ๐˜‚๐—ป๐—ฑ๐˜๐—ฎ๐—ฏ๐—น๐—ฒ: ๐—ง๐—ต๐—ฒ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—–๐—ฒ๐—ป๐˜๐—ฟ๐—ถ๐—ฐ๐—ถ๐˜๐˜† ๐—ฃ๐—น๐—ฎ๐˜†๐—ฏ๐—ผ๐—ผ๐—ธ
๐—ง๐—ฟ๐—ฎ๐—ป๐˜€๐—ณ๐—ผ๐—ฟ๐—บ ๐—ณ๐—ฟ๐—ผ๐—บ ๐—ฎ ๐—ฝ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—ฐ๐—ฒ๐—ป๐˜๐—ฟ๐—ถ๐—ฐ ๐—บ๐—ฎ๐—ป๐˜‚๐—ณ๐—ฎ๐—ฐ๐˜๐˜‚๐—ฟ๐—ฒ๐—ฟ ๐˜๐—ผ ๐—ฎ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฐ๐—ฒ๐—ป๐˜๐—ฟ๐—ถ๐—ฐ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฎ๐—ป๐˜†.

This upcoming event will feature speakers such as ๐—ช๐—ผ๐—น๐—ณ๐—ด๐—ฎ๐—ป๐—ด ๐—ž๐˜‚๐—ฒ๐—ป๐—ธ๐—น๐—ฒ๐—ฟ, VP Global Service Delivery, Diebold Nixdorf; ๐—ฅ๐—ผ๐—ฒ๐—น ๐—ฅ๐—ฒ๐—ป๐˜๐—บ๐—ฒ๐—ฒ๐˜€๐˜๐—ฒ๐—ฟ๐˜€, Director of Global Customer Service, Munters; and ๐—›๐—ถ๐—น๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—ฅ๐˜‚๐˜€๐˜๐—ฒ๐—บ๐—ฎ, Managing Director, Noventum Service Management.

The roundtable will be hosted by Sarah Nicastro, author of the recently published ๐—ง๐—ต๐—ฒ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—–๐—ฒ๐—ป๐˜๐—ฟ๐—ถ๐—ฐ๐—ถ๐˜๐˜† ๐—ฃ๐—น๐—ฎ๐˜†๐—ฏ๐—ผ๐—ผ๐—ธ, that she co-created with Hilbrand Rustema. Based on Hilbrandโ€™s 20 years of Service Transformation experience, the playbook describes the similar challenges faced by the hundreds of manufacturers that Noventum has assisted during their service transformation journey.

During the roundtable, executives will share their experiences and will debate the 7 Phases of Morphing from Product Provider to Trusted Advisor:

๐—ฆ๐˜๐—ฒ๐—ฝ ๐Ÿญ: ๐—–๐—ผ๐—ป๐—ณ๐—ถ๐—ฟ๐—บ ๐—ฎ๐—ป๐—ฑ ๐——๐—ฒ๐—ณ๐—ถ๐—ป๐—ฒ ๐˜๐—ต๐—ฒ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—•๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—ข๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜๐˜‚๐—ป๐—ถ๐˜๐˜†
๐—ฆ๐˜๐—ฒ๐—ฝ ๐Ÿฎ: ๐——๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ ๐—ฎ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฉ๐—ถ๐˜€๐—ถ๐—ผ๐—ป & ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜†
๐—ฆ๐˜๐—ฒ๐—ฝ ๐Ÿฏ: ๐—ฅ๐—ฎ๐—น๐—น๐˜† ๐˜๐—ต๐—ฒ ๐—ง๐—ฟ๐—ผ๐—ผ๐—ฝ๐˜€ โ€“ ๐—–๐—ฟ๐—ฒ๐—ฎ๐˜๐—ฒ ๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฎ๐—น ๐—”๐—น๐—ถ๐—ด๐—ป๐—บ๐—ฒ๐—ป๐˜ ๐—ผ๐—ป ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฉ๐—ถ๐˜€๐—ถ๐—ผ๐—ป
๐—ฆ๐˜๐—ฒ๐—ฝ ๐Ÿฐ: ๐—ฆ๐—ฒ๐˜ ๐—จ๐—ฝ ๐—š๐—ผ๐˜ƒ๐—ฒ๐—ฟ๐—ป๐—ฎ๐—ป๐—ฐ๐—ฒ
๐—ฆ๐˜๐—ฒ๐—ฝ ๐Ÿฑ: ๐——๐—ฒ๐˜๐—ฒ๐—ฟ๐—บ๐—ถ๐—ป๐—ฒ ๐—ข๐—ฟ๐—ด๐—ฎ๐—ป๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐——๐—ฒ๐˜€๐—ถ๐—ด๐—ป & ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐——๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—˜๐˜ƒ๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป
๐—ฆ๐˜๐—ฒ๐—ฝ ๐Ÿฒ: ๐—”๐—น๐—ถ๐—ด๐—ป ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—œ๐—ง ๐—œ๐—ป๐—ณ๐—ฟ๐—ฎ๐˜€๐˜๐—ฟ๐˜‚๐—ฐ๐˜๐˜‚๐—ฟ๐—ฒ
๐—ฆ๐˜๐—ฒ๐—ฝ ๐Ÿณ: ๐—•๐—ฟ๐—ถ๐—ป๐—ด ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฉ๐—ถ๐˜€๐—ถ๐—ผ๐—ป ๐˜๐—ผ ๐—Ÿ๐—ถ๐—ณ๐—ฒ โ€“ ๐—œ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜, ๐—ฎ๐—ป๐—ฑ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ ๐—–๐—ต๐—ฎ๐—ป๐—ด๐—ฒ

Online participants will be given the opportunity to ask questions and will also receive the special report.

Explore the 7 phases now in the report! Discover new and relevant insights to start your successful transformation from Product Provider to Trusted Advisor. Featuring real-world perspectives from companies who have learned lessons on their Servitization journey, the playbook offers actionable insights and critical considerations.


Click here to participate in the event.