- Are you achieving maximum service revenue from your installed base of products?
- Do you upsell service at every opportunity throughout the product lifecycle?
- Are you able to recognise the trigger points that suggest a service sales lead?
If you answered no to any of these questions, then have a look at this accelerator that will help you to understand the points of sales moments for service throughout the customer lifecycle and define the right approach to sell.
In this service accelerator we:
- Map out your product lifecycle journeys and document the points of sale that lead to service revenue opportunities
- Help you to match the points of sale to today’s capabilities and competencies to enable quick wins
- Create an action plan to increase service revenues using your existing portfolio
We do this by:
- Asking you to complete an online survey so that we gain insights about your company and understand the state of its current service contract situation
- Conducting a discovery session via an online workshop where your coach will present the output from the survey, and you will compare your company’s performance to best practices in the Service Transformation Centre.
- Reviewing the lifecycle of your products to identify untapped service revenue opportunities.
- Getting you to develop an Action Plan based on the workshop outcomes, as well as evaluate the scope of opportunities and the priority actions to be undertaken
- Holding a final online workshop during which we jointly review your action plan and validate the assumptions and expectations to enable you to put this plan into effect