Consulting

Grow faster with reduced effort

Benchmarking, Service Business Strategy, Service Transformation

We guide global manufacturing and industrial service companies that are seeking to profitably grow, extend and improve the performance of their service operations.

By deploying our proven methods, frameworks and benchmarks, we help to define and implement service strategies that measurably improve business performance, increase revenue, profitability and improve the brand experience.

Key activities:

Assessing the growth & productivity potential
Researching the delivered brand experience
Developing service strategies
Designing and deploying basic and advanced service propositions
(Re)designing service marketing, sales & delivery models
Managing service transformations

Click here to find out how we have helped other companies achieve their (service) business objectives, or contact us directly to find out what we can do for you.

Let's start together!

Accelerate digital service transformation using Service Solution Blueprints

When companies choose a product based on their limited understanding of the requirements and the products’ capabilities, they typically, ove

Service Solution Blueprint

Accelerate the selection and implementation of your new service management solution.

Digital Transformation of Service: best-of-breed, platform, or hybrid architecture?

For an organisation to successfully transform their service business and gain maximum benefits, having the right advanced technology in place is essential. Supporting service processes in an optimum manner requires a number of functional domains such as: contact centre, service request management, service marketing & sales, service contract management, finance, field service management, and parts management to name a few.