Travel restrictions during COVID19 have changed the way field service organisations conduct their business. Providing service remotely has become a priority and a possibility with new digital collaboration tools. Service organisations have been investing in new IT and logistical solutions as well as the training of staff to improve remote diagnosis and resolution skills.
Therefore, Noventum is conducting this Remote Service Delivery Benchmark to understand the effects on service organisations.
This benchmark survey aims to provide factual data and define what is best in class remote service delivery. Participants will receive the benchmark report and conclusions on what best in class companies have achieved and what the most effective measures are to improve remote service delivery models.
To participate in this Remote Service Delivery Benchmark Survey, please click the button below. The survey will take no more than 15 minutes of your time to complete and you can skip questions if information is not available and pause the survey if needed to complete the survey at your convenience.