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5 things to do to create a culture of value-based delivery of service

5 things to do to create a culture of value-based delivery of service

Understanding the perception of customers allows the adoption of an outside-in perspective that can ...

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Should you change your service delivery model?

Should you change your service delivery model?

What is a Low Cost High Value Service Model? With competition on services heating up and more pla...

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Digital Services Design for Equipment Manufacturing Companies

Digital Services Design for Equipment Manufacturing Companies

From product-related to customer business related service design Typically, equipment manufacturi...

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Research: Drivers for growth in Service 2020

Research: Drivers for growth in Service 2020

Are you curious about the outcomes and key conclusions of this research project? You can download th...

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Has Service Business Strategy changed?

Has Service Business Strategy changed?

As manufacturing organisations face increasing pressure from competitive product offerings and custo...

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5 Essential Tips to maximise Value Delivery from Customer Experience

5 Essential Tips to maximise Value Delivery from Customer Experience

Which investments on business improvement initiatives can lead to maximising their returns? While th...

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