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INSIGHTS

ARTICLES

How to turn data into information, progressing into repetitive strategic decision making

How to turn data into information, progressing into repetitive strategic decision making

In this article, Marco van Duijnhoven, Director Global Service Repair Operations at Cisco and Cees v...

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Your knowledge as an asset

Your knowledge as an asset

The concept became popular in the 90s and refers to "… a discipline that promotes an integrated appr...

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Leverage the value of remote service

Leverage the value of remote service

During the last decade rapid changes have occurred that have altered the way services are conceived,...

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