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INSIGHTS

Customer Experience Design

5 Essential Tips to maximise Value Delivery from Customer Experience

5 Essential Tips to maximise Value Delivery from Customer Experience

Which investments on business improvement initiatives can lead to maximising their returns? While th...

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Finding the starting point of successful Service Transformations

Finding the starting point of successful Service Transformations

In the ever-changing environment that service businesses operate, there are many potential transform...

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Understand the customer experience and give your brand a boost

Understand the customer experience and give your brand a boost

It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...

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Beyond Technology Leadership

Beyond Technology Leadership

A lot of successful companies stay ahead of the game by being a leader in technology.R & D depar...

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Be your client's Trusted Advisor

Be your client's Trusted Advisor

As customers become ever-more demanding of high levels of customer service and as the cost of delive...

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Leverage the value of remote service

Leverage the value of remote service

During the last decade rapid changes have occurred that have altered the way services are conceived,...

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