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INSIGHTS

Here we are sharing insights learnt from our own experiences or through our clients.
The Service Centricity Playbook

The Service Centricity Playbook

The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...

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5 things to do to create a culture of value-based delivery of service

5 things to do to create a culture of value-based delivery of service

Understanding the perception of customers allows the adoption of an outside-in perspective that can ...

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Should you change your service delivery model?

Should you change your service delivery model?

What is a Low Cost High Value Service Model? With competition on services heating up and more pla...

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Research: Drivers for growth in Service 2020

Research: Drivers for growth in Service 2020

Are you curious about the outcomes and key conclusions of this research project? You can download th...

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