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INSIGHTS

Best Practices

Service Factory

Service Factory

With increased commoditisation, pressure on growth and margins are forcing companies to think outsid...

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How to Boost Sales

How to Boost Sales

Why are service sales in the limelight now? In the wake of the recession, companies are strugglin...

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How to turn data into information, progressing into repetitive strategic decision making

How to turn data into information, progressing into repetitive strategic decision making

In this article, Marco van Duijnhoven, Director Global Service Repair Operations at Cisco and Cees v...

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Your knowledge as an asset

Your knowledge as an asset

The concept became popular in the 90s and refers to "… a discipline that promotes an integrated appr...

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