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INSIGHTS

Service Transformation

Your people and Service Thinking:

Your people and Service Thinking:

With commoditisation and decreasing growth rates on product sales, the Service business is now seen ...

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Understand the customer experience and give your brand a boost

Understand the customer experience and give your brand a boost

It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...

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Become More Customer Centric

Become More Customer Centric

Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...

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Digitalisation of Service, how to manage complexity

Digitalisation of Service, how to manage complexity

One of the results from our Drivers for Growth in Service research has shown that companies are stru...

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Key challenges for designing the Solution Architecture

Key challenges for designing the Solution Architecture

One of the results from our Drivers for Growth in Service research has shown that companies are stru...

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How to digitalize your service business: Defining the requirements-Part 1.3

How to digitalize your service business: Defining the requirements-Part 1.3

One of the results from our Drivers for Growth in Service research has shown that companies are stru...

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