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INSIGHTS

Customer business related Services

Become More Customer Centric

Become More Customer Centric

Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...

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"Drivers for Growth in Services" - Part 3

"Drivers for Growth in Services" - Part 3

Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth...

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"Drivers for Growth in Services" Part 2

"Drivers for Growth in Services" Part 2

“Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commenc...

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Shifting to services

Shifting to services

In recent years we have seen a considerable shift in turnover from products to services at manufactu...

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 "Drivers for Growth in Services" Key Findings

"Drivers for Growth in Services" Key Findings

“Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Several...

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Megatrends: The impact of societal trends on the manufacturing business

Megatrends: The impact of societal trends on the manufacturing business

Manufacturers understand the need to be innovative in developing new capabilities and services for c...

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