In this webinar, we discussed the impact of digital transformation on service management and how change within an organisation can be achieved successful. We examined the integration of a service mindset within company culture and across all layers of the organisation.
During the discussion, we looked at Knorr-Bremse and Voith and their experience regarding the following topics:
- Defining a Service Strategy and having Service as backbone of the organisation
- The collaboration between customers and suppliers
- How to sell services
The webinar was presented by Dieter Schönfeld, Roland Noz and Marietta Nienhaus, Noventum Service Management, in german language.
The webinar took place in collaboration with the Association for Services Management International, AFMSI.
The links mentioned in the webinar are:
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Information about the book ”Services Management und Digitale Transformation” in german you can find here: https://www.afsmi.de/news/details/afsmi-buch-erscheint-im-august.html
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The full recording of the webinar of Knorr-Bremse and Huismann, organised by Noventum, you can find here: https://noventum.eu/insights/drivers-for-growth-webinar-june
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Interesting article about the Value Chain Optimisation you can find here: https://www.noventum.eu/value-chain-optimisation
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Access to the Service Growth Benchmark you can get here: https://thefutureofservice.com/