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Services Management and Digital Transformation webinar

Services Management and Digital Transformation webinar

In this webinar, we discussed the impact of digital transformation on service management and how change within an organisation can be achieved successful. We examined the integration of a service mindset within company culture and across all layers of the organisation.

During the discussion, we looked at Knorr-Bremse and Voith and their experience regarding the following topics:

  1. Defining a Service Strategy and having Service as backbone of the organisation
  2. The collaboration between customers and suppliers
  3. How to sell services

The webinar was presented by Dieter Schönfeld, Roland Noz and Marietta Nienhaus, Noventum Service Management, in german language.

The webinar took place in collaboration with the Association for Services Management International, AFMSI.

The links mentioned in the webinar are:

To watch the webinar please click here:

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