In this webinar, we discussed the impact of digital transformation on service management and how change within an organisation can be achieved successful. We examined the integration of a service mindset within company culture and across all layers of the organisation.
During the discussion, we looked at Knorr-Bremse and Voith and their experience regarding the following topics:
The webinar took place in collaboration with the Association for Services Management International, AFMSI.
The links mentioned in the webinar are:
Information about the book ”Services Management und Digitale Transformation” in german you can find here: https://www.afsmi.de/news/details/afsmi-buch-erscheint-im-august.html
The full recording of the webinar of Knorr-Bremse and Huismann, organised by Noventum, you can find here: https://noventum.eu/insights/drivers-for-growth-webinar-june
Interesting article about the Value Chain Optimisation you can find here: https://www.noventum.eu/value-chain-optimisation
Access to the Service Growth Benchmark you can get here: https://thefutureofservice.com/