7 steps to uncover the potential of IoT

07 Mar 2017

Recent advances in technology put Internet-of-things (IoT)-innovation on top of the management...

How to turn data into information, progressing into repetitive strategic decision making

18 Jan 2017

In this article, Marco van Duijnhoven, Director Global Service Repair Operations at Cisco and...

Your knowledge as an asset.

19 May 2015

The concept became popular in the 90s and refers to "… a discipline that promotes an...

Finding the starting point of successful Service Transformations

02 Feb 2015

In the ever-changing environment that service businesses operate, there are many potential...