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INSIGHTS

Here we are sharing insights learnt from our own experiences or through our clients.
Your people and Service Thinking:

Your people and Service Thinking:

With commoditisation and decreasing growth rates on product sales, the Service business is now seen ...

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Understand the customer experience and give your brand a boost

Understand the customer experience and give your brand a boost

It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...

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Adapting your sales strategy in fragmented markets

Adapting your sales strategy in fragmented markets

With the mass commoditisation of products, the focus of sales has now firmly shifted from products t...

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Beyond Technology Leadership

Beyond Technology Leadership

A lot of successful companies stay ahead of the game by being a leader in technology.R & D depar...

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Service Factory

Service Factory

With increased commoditisation, pressure on growth and margins are forcing companies to think outsid...

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Happiness in Your Service Organisation

Happiness in Your Service Organisation

Service and people are naturally synonymous, particularly given that people account for almost two t...

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