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INSIGHTS

Here we are sharing insights learnt from our own experiences or through our clients.

Customer Experience Design

Why is Noventum offering the Service Transformation Centre?

Why is Noventum offering the Service Transformation Centre?

Noventum has been working the past two decades with a lot of large multi-national companies that nee...

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Co-Innovation with customers to develop and sell advanced services

Co-Innovation with customers to develop and sell advanced services

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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Obstacles and success factors for a successful transformation

Obstacles and success factors for a successful transformation

Business challenges driving the need for change In our research we went looking for the tr...

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5 things to do to create a culture of value-based delivery of service

5 things to do to create a culture of value-based delivery of service

Understanding the perception of customers allows the adoption of an outside-in perspective that can ...

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