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INSIGHTS

Here we are sharing insights learnt from our own experiences or through our clients.

Customer Experience Implementation

5 things to do to create a culture of value-based delivery of service

5 things to do to create a culture of value-based delivery of service

Understanding the perception of customers allows the adoption of an outside-in perspective that can ...

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5 Essential Tips to maximise Value Delivery from Customer Experience

5 Essential Tips to maximise Value Delivery from Customer Experience

Which investments on business improvement initiatives can lead to maximising their returns? While th...

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Understand the customer experience and give your brand a boost

Understand the customer experience and give your brand a boost

It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...

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Be your client's Trusted Advisor

Be your client's Trusted Advisor

As customers become ever-more demanding of high levels of customer service and as the cost of delive...

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