Customer Experience Implementation
5 things to do to create a culture of value-based delivery of service
Understanding the perception of customers allows the adoption of an outside-in perspective that can ...
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5 Essential Tips to maximise Value Delivery from Customer Experience
Which investments on business improvement initiatives can lead to maximising their returns? While th...
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Understand the customer experience and give your brand a boost
It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...
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Be your client's Trusted Advisor
As customers become ever-more demanding of high levels of customer service and as the cost of delive...
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Leverage the value of remote service
During the last decade rapid changes have occurred that have altered the way services are conceived,...
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