Understanding the perception of customers allows the adoption of an outside-in perspective that can ...
Read MoreWhich investments on business improvement initiatives can lead to maximising their returns? While th...
Read MoreIt is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...
Read MoreAs customers become ever-more demanding of high levels of customer service and as the cost of delive...
Read MoreDuring the last decade rapid changes have occurred that have altered the way services are conceived,...
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