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INSIGHTS

Employee Experience

The Service Centricity Playbook

The Service Centricity Playbook

The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...

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5 things to do to create a culture of value-based delivery of service

5 things to do to create a culture of value-based delivery of service

Understanding the perception of customers allows the adoption of an outside-in perspective that can ...

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Should you change your service delivery model?

Should you change your service delivery model?

What is a Low Cost High Value Service Model? With competition on services heating up and more pla...

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Research: Drivers for growth in Service 2020

Research: Drivers for growth in Service 2020

Are you curious about the outcomes and key conclusions of this research project? You can download th...

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Become More Customer Centric

Become More Customer Centric

Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...

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Happiness in Your Service Organisation

Happiness in Your Service Organisation

Service and people are naturally synonymous, particularly given that people account for almost two t...

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