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INSIGHTS

Best Practices

Co-Innovation with customers to develop and sell advanced services

Co-Innovation with customers to develop and sell advanced services

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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Success Criteria for Digital Service Transformation

Success Criteria for Digital Service Transformation

February 2020, Hilbrand Rustema, Founder and Managing Director of Noventum Service Management spoke ...

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The Service Centricity Playbook

The Service Centricity Playbook

The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...

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Obstacles and success factors for a successful transformation

Obstacles and success factors for a successful transformation

Business challenges driving the need for change In our research we went looking for the tr...

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Should you change your service delivery model?

Should you change your service delivery model?

What is a Low Cost High Value Service Model? With competition on services heating up and more pla...

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Service Strategy Goes Virtual with HORIBA

Service Strategy Goes Virtual with HORIBA

COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting ...

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