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INSIGHTS

Here we are sharing insights learnt from our own experiences or through our clients.
Obstacles and success factors for a successful transformation

Obstacles and success factors for a successful transformation

Business challenges driving the need for change In our research we went looking for the tr...

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Service Strategy Goes Virtual with HORIBA

Service Strategy Goes Virtual with HORIBA

COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting ...

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Your people and Service Thinking:

Your people and Service Thinking:

With commoditisation and decreasing growth rates on product sales, the Service business is now seen ...

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Top 10 Best Practices to Recruit and Retain Service Talent

Top 10 Best Practices to Recruit and Retain Service Talent

Top 10 Best Practices to Recruit and Retain Service Talent We all know who we are talking about w...

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