Service Design
Co-Innovation with customers to develop and sell advanced services
From our Drivers for Growth in Service research amongst leading service organisations, we l...
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The Service Centricity Playbook
The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...
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5 things to do to create a culture of value-based delivery of service
Understanding the perception of customers allows the adoption of an outside-in perspective that can ...
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How Drivers for Growth are even more important in the COVID-19 crisis
Noventum Managing Director, Hilbrand Rustema, talks to Noventum Senior Consultant Martin Gilday,...
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Understand the customer experience and give your brand a boost
It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...
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Bridging the gap between business and IT in Service Transformations
Many opportunities and possibilities exist for tech service organisations to develop new services an...
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