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INSIGHTS

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Success Criteria for Digital Service Transformation

Success Criteria for Digital Service Transformation

February 2020, Hilbrand Rustema, Founder and Managing Director of Noventum Service Management spoke ...

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Obstacles and success factors for a successful transformation

Obstacles and success factors for a successful transformation

Business challenges driving the need for change In our research we went looking for the tr...

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Service Strategy Goes Virtual with HORIBA

Service Strategy Goes Virtual with HORIBA

COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting ...

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How to digitalize your service business?

How to digitalize your service business?

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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Executive Roundtable - The Service Centricity Playbook

Executive Roundtable - The Service Centricity Playbook

Learn how senior executives such a Wolfgang Kuenkler from Diebold-Nixdorf and Roel Rentmeesters from...

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CEO's in the service business era

CEO's in the service business era

But whether they realise it or not, they also need to consider if they are satisfying the service ne...

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