Select a new Service IT Solution

A case study for service business leaders

Select a new Service IT Solution

Case Study:

A global medical instruments’ manufacturer recognized that having an industry leading Service Management Solution is a key enabler for:

  • digitalising and transforming their service business;
  • achieving their strategic business goals such as profitable growth and improved productivity;
  • adopting a globally standardized way of working;
  • delivering advanced Predictive Maintenance services based on IoT and AI.

They found that selecting the most suitable Service Management Solution, aligned to their business, was a challenging task as they did not fully understand their user requirements. In addition, they found that there are numerous software products on the market, each with its own strengths and weaknesses, but that no single product can support a complete end-to-end service processes.

Learn how they accelerated the selection of a suitable Service Management Solution from the case study. In addition, check the handbook that provides a guideline for service business and IT leaders about how to successfully select a Service Management Solution.

Download the full case study

Digital Transformation of Service: best-of-breed, platform, or hybrid architecture?

For an organisation to successfully transform their service business and gain maximum benefits, having the right advanced technology in place is essential. Supporting service processes in an optimum manner requires a number of functional domains such as: contact centre, service request management, service marketing & sales, service contract management, finance, field service management, and parts management to name a few.

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