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INSIGHT

From PRODUCT DNA to SERVICE DNA

From PRODUCT DNA to SERVICE DNA

Our latest podcast features Damiano Bacigalupi, Italian Group VP International and Industrial Strategic Planning at SUEZ, international experts in water and waste management, and Noventum’s Managing Director Hilbrand Rustema.

In this episode, Damiano explains how Suez moved from installation and O&M to Customer Business Related Service. He will examine:

  • How Suez identified a niche service, providing a unique combination of technology and business knowledge as a high value-added offering
  • Launching the Commercial excellence to start the service transformation, and gradually transforming the Suez culture
  • How to transform operations with market specific transformation plans
  • How to optimise local operations
  • The key ingredients to implementing service transformation successfully.

Click here to watch the podcast


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