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INSIGHT

Noventum and Acorel enter strategic partnership in service management with SAP

Noventum and Acorel enter strategic partnership in service management with SAP

Noventum and SAP CX-specialist Acorel will collaborate on a strategic level to better serve their customers. Using ‘Service Growth with SAP’ the two companies help manufacturers improve customer experience and service excellence resulting in sustainable, profitable growth with services.

Noventum (2001) and Acorel (2006) have since their foundation been active in the field of customer experience and service. Both companies have a proven record in supporting customers to exceed growth and profitability targets of service businesses. In their brand-new offering - Service Growth with SAP - the two worlds of Acorel and Noventum come together. Service Growth with SAP sets the right climate for a service transformation, guides the organisation throughout the transformation, avoids resistance, develops the business, AND supports the organisation in developing the right skills and competences.

Strengthtening the value

Taco Schallenberg, director of Acorel: “The synergy between our companies is huge. Our expertise in the service domain is seamlessly connected. Service Growth with SAP supports companies in their transformation to identify and design new service business models. Based on these models we define the right technological solution and implement this, and if required we support and maintain it. This distinguishes Acorel even more as THE Customer Experience partner.

Foundation for growth

Annick Perry, Partner at Noventum: “I’m proud of our first joint proposition with Acorel: Service Growth with SAP. Having the standard customer focused service processes and data in place is a prerequisite to further develop and strengthen the service value propositions. Through Service Growth with SAP, a new world opened with many opportunities for service-oriented organisations to launch sustainable and profitable service business models.

Intelligent Enterprise Quest

Raymond Schöder, Director Midmarket and Partner Ecosystem SAP the Netherlands: “In our fast-changing world, SAP supports companies in their journey to sell new, profitable and sustainable services. In their transformation towards an Intelligent Enterprise, specialised partners such as Acorel and Noventum are crucial. With Service Growth with SAP, and the collaboration with Noventum, Acorel shows they are worth the title of being Customer Experience Gold Partner of SAP.

Click here to read more about the Service growth with SAP.