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OUR TEAM

The Noventum team members all share one defining characteristic – they all have a passion for the service business as we believe in its potential for abundant and sustainable growth and prosperity.


Our team has the knowledge to help you to identify new service value propositions, design new services and manage the organisational transformation towards new service business models.

Our team has an international coverage of consultants and can provide service in more than 10 languages.

Team Member

More than 30 years of experience in the service business. Management consultant specialized in service for OEM's. Prior to founding Noventum in 2001, he was a senior manager with Deloitte Consulting. Expert in: Service Strategy Design, Proposition Development and Service Models Design.

Hilbrand Rustema

Managing Director
Team Member

Holds a Bachelors degree in Commerce, and a Masters degree in Business Administration. Joined Noventum in 2011, she became a partner in 2018. Expert in: Project and Programme Management, Service Capability Performance, Service Operations Assessment and Benchmarking,  Service Delivery Models Standards and Best Practices, People Development, Change Management.

Annick Perry

Partner
Team Member

Holds an MSc in international management with a focus on entrepreneurship and innovation. Joined Noventum 2016 as Service Innovation Programme Manager. Expert in: Project Management, Service Marketing; Sales Design, Customer Experience Design, Service Innovation Design, Service Operations Assessments, Service Business Standards Best Practices, Service Design.

Marietta Nienhaus

Management Consultant
Team Member

30+ years experience in leading strategic and operational service business development. Experienced in the medical technology and healthcare sector as well as IT and ICT solutions​​​. Prior to joining Noventum, Martin was Senior Vice President of Global Services for Elektra. Expert in: Service Strategy, Delivery Models, CX, People Development, IT design.

Martin Gilday

Senior Associate Consultant
Team Member

With more than 10 years of experience in senior commercial service roles, e.g. as Global Service Product Portfolio Manager at Marel. Expert in: Commercial Service Strategy, Go-to-Market Strategy, Service Product Portfolio Design, Training, Project & Programme Management.

Aart Schalk

Senior Associate Consultant
Team Member

Holds a MSc in aeronautical engineering and an MBA from SDA Bocconi business school in Milan. Joined Noventum in 2020. 20+ years of leadership roles. Expert in: Service Strategy design, Go-to-Market Strategy, Product Lifecycle management, Service Portfolio Management, Performance Management Design, Budget Planning and Forecasting, Change Management.

Andrea Magaldi

Senior Associate ConsultantÔÇï
Team Member

15+ years leading the technical area and customer services in Brazil, Germany and England. Prior to joining Noventum, was Service Director for South America for Elekta. Expert in: Service Partner Management, Service Operations Assessment, Customer Insight Research, Service Delivery Models Standardisation, People Development, Software Implementation.

Paulo Mathias

Senior Associate Consultant
Team Member

40+ years of international management experience and expertise, having worked for global players in Europe, Asia and US within HR, Manufacturing, Business Development, Operations, Service and Sales. Bernard holds a MSC in Electronics and an Executive Master with ESCP Europe. Areas: Digital Transformation, Organisational Development and Change Management.

Bernard Thesin

Senior Associate Consultant
Team Member

30+ years experience in senior management roles, e.g. as Global product support at MTU and VP Service at Karl Storz. Next to his work at Noventum he partners with universities giving lectures on service engineering and marketing. Board member of AFSMI. Expert in: Digital Transformation, Customer Service Management, Marketing and Sales planning, Product Lifecycle management.

Dieter Schönfeld

Senior Associate Consultant
Team Member

With more than 40 years of international management experience and expertise, having worked for global players in Europe, Asia and US within HR, Manufacturing, Business Development, Operations, Service and Sales. Areas: Digital Transformation, Service Business Development, Service Culture design.

Roland Noz

Senior Associate Consultant
Team Member

Prior to joining Noventum Michel was Service Business Development Executive at IBM responsible for the IBM business model transformation from product centric to service solution centric. Expert in: Customer Insight Research, Service Strategy Design, Service Cost Centre to Profit Centre Transformation, Service Proposition Development and Delivery Models.

Michel Burckart

Senior Associate Consultant
Team Member

Prior to joining Noventum, Louis was VP Service – Asia Pacific of Elekta. Before that he has several service director roles in Karl Storz, Assembleon, Kodak and Getronics. Areas: Service Strategy Design, Service Marketing, Service Delivery Models, Operational Strategy, Capability Transfer & Change Management, Service Operations Assessment.

Louis Law

Senior Associate Consultant
Team Member

Joined Noventum in 2007, before was a Senior Business Consultant with Oracle EMEA. Expert in: Architecting, Functional and Technical design of Service Solutions, Advanced Process Analysis, IT Strategy Development, Service Delivery Models and Standardisation, Service Business Benchmarking, Software Implementation Planning, Microsoft CRM Service Solutions.

Christian Brigode

Senior Associate Consultant
Team Member

Prior to joining Noventum, Cees was senior vice president for Philips Healthcare International Services Division. Expert in: Service Business Development and Strategy Design, Service Operations Assessments Service capability Performance, Service Business Analysis and Benchmark, Service Parts Management, Performance Management, Service Delivery Models.

Cees van Wichen

Senior Associate Consultant
Team Member

Holds a BSC in Computer Science and an BBA in Business Administration. Joined Noventum in 2009 and hold several positions in IT before becoming an IT consultant. Expert in: Service Business Analysis, ServiceMax Solutions, Salesforce Solutions, Marketing Solutions, Office 365 Solutions, IT Strategy Development, Software Implementation Planning.

Waqas Rehmat

IT Solution Architect

 

Contact

Get in contact with our experts to find out how we can assist you, or: