From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place.
This is the first podcast in a series of episodes about digitalising your service business. In this episode Hilbrand Rustema, Managing Director, and René Boverhuis, senior solution architect at Noventum, talk about the challenges companies face wanting to design and implement a digital service solution. They also discuss how the business capabilities and functional requirements for a service management solution can be defined in a matter of weeks using the Noventum industry best practice library and Functional Reference Architecture for Service. These tools are available in the Digital Service Transformation Centre.
Other podcasts in this series
Start today! Discover your service transformation challenges and solutions in your own company by using the Digital Service Transformation Centre.