If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class self-service capability.
Design best practices for Self-Service support based on our best practice model
Prepare an action plan to continuously improve your customer self-service support
Asking you to complete a survey so we understand your current situation
Conducting online sessions to document your Self-Service support issues
Helping you to design your company’s best practices based on our best-in-class principles
Building and reviewing an action plan with you, and prioritising next steps
Evaluating the results