Enable self-service via a portal capability
- Is your customer self-service resolution rate at the best-in-class level?
- Have you reduced the number of customer calls?
- Do you use fluid processes?
If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class self-service capability.
In this accelerator we:
We do this by:
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Asking you to complete a survey so we understand your current situation
Conducting online sessions to document your Self-Service support issues
Helping you to design your company’s best practices based on our best-in-class principles
Building and reviewing an action plan with you, and prioritising next steps
Evaluating the results