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Customer Experience

Improving your customer experience

On-time spare parts delivery

Improve the on-time delivery of your spare parts business

Improve the On-time Delivery of your spare parts business – Orders management

  • Are your customers dissatisfied with delays in their spare parts orders?
  • Do you perceive your current spare parts order management system to be inefficient?
  • Is your spare parts sales forecasting data too complex to provide proper estimates and/or somewhat inaccurate?

If you answered yes to any of these questions, then have a look at this accelerator that will help you to improve the on-site delivery time of your spare parts.

In this service accelerator we: 
  • Identify the root cause of the delay in your spare parts order management process
  • Design an improvement plan
  • Help you properly fulfil your plan
How we do this:
  1. Have you complete a survey so we understand your current situation
  2. Conduct an online session to document your approach to spare parts sales
  3. Take you through the content to be included in the action plan
  4. Review the action plan and prioritise activities with you
  5. Evaluate the results

CONTACT US FOR MORE INFO

Self-service capability

Enable self-service via a portal capability

ENABLE SELF-SERVICE VIA A PORTAL CAPABILITY:

  • Is your customer self-service resolution rate at the best-in-class level?

  • Have you reduced the number of customer calls?

  • Do you use fluid processes?

If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class self-service capability.

IN THIS SERVICE ACCELERATOR WE:

  • Design best practices for Self-Service support based on our best practice model

  • Prepare an action plan to continuously improve your customer self-service support

WE DO THIS BY:

  • Asking you to complete a survey so we understand your current situation

  • Conducting online sessions to document your Self-Service support issues 

  • Helping you to design your company’s best practices based on our best-in-class principles

  • Building and reviewing an action plan with you, and prioritising next steps

  • Evaluating the results 

CONTACT US FOR MORE INFO