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Customer Experience

Improving your customer experience

On-time spare parts delivery

Improve the on-time delivery of your spare parts business

  • Are your customers facing delays in their spare parts orders? 
  • Do you feel that your current spare parts order management system is inefficient? 
  • Is your spare parts sales forecasting data too complex to provide proper estimates and/or is somewhat inaccurate? 
In this service accelerator we: 
  • Redesign the spare parts order management process using our best practice model  
  • Create an implementation plan to improve the spare parts order management process 

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Self-service capability

Enable self-service via a portal capability

  • Is your customer self-service resolution rate at the best-in-class level? 
  • Are the number of customer calls per equipment reducing? 
  • Do you use fluid processes for self-services? 
 In this service accelerator we: 
  • Support you to redesign your self-service support practices based on our best practice model 
  • Prepare an action plan to continuously improve your customer self-service support capability 

CONTACT US FOR MORE INFO