Productivity

3D spare parts printing

• Optimise the delivery of critical parts to some locations
• Reduce warehousing costs by not stocking some parts at all

In this service accelerator we: 

• Help you to select best parts to launch a 3D parts printing Proof of Concept
• Prepare an action plan to launch the 3D parts printing project successfully
• Anticipate supply chain design review to leverage 3D parts potential

How we do this? 

Step 1: We assess your spare parts supply chain and identify the main pain points  

Step 2: We help you to select 100 parts that might benefit from 3D printing and assess the feasibility to be 3D printed  

Step 3: Using our templates we help you to create the business case for the parts that are suitable for 3D printing 

Step 4: If the business case is positive we help you to create an action plan to move forward. 

Dispatch process

• Is your dispatching process at the best-in-class level? 
• Have you reduced the number of field service visits that need to be rearranged? 
• Do you use fluid dispatching processes? 

If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class service dispatch capability.

 In this service accelerator we: 

• Support you to redesign your dispatching processes based on our best practice model 
• Prepare an action plan to continuously improve your dispatching function 

We do this by:

• Having you complete a survey so we understand your current situation
• Conducting online sessions to document your Dispatching issues
• Assisting you to design best practices based on our best practice model
• Creating and reviewing an action plan with you and prioritising next steps
• Evaluating the results

Remote service capability

• Is your remote resolution rate at the best-in-class level?
• Are the number of field service visits per equipment reducing?
• Do you use fluid processes for remote services?

If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class remote service capability.

 In this service accelerator we:

• Support you to redesign your remote support practices using our best practice model
• Build an action plan to continuously improve your remote support offering

We do this by:

• Asking you to complete a survey so we understand your current situation
• Conducting online sessions to document your Remote support issues 
• Helping you to design an action plan that includes our best-in-class practices
• Building and reviewing the action plan with you, as well as prioritising activities
• Evaluating the results 

Digital service repair knowledge

• Do you want to increase the effectiveness of solving equipment issues?
• Do you often re-invent the wheel because your service staff don’t have quick access to existing inhouse knowledge?
• Do you want to accelerate and streamline onboarding and training of new technicians and engineers?

If you answered yes to any of these questions, then have a look at this accelerator that will help you to reveal the potential of digitising repair knowledge to increase the effectiveness of your service people.

In this service accelerator we: 

• Design a blueprint to harvest your available digital information 
• Design a blueprint to deliver task and qualification specific information 
• Create an implementation plan to develop your repair service knowledge database by harvesting existing information