Service Transformation Centre

The Service Transformation Centre (STC) is a powerful, self-service and interactive knowledge base which will enable, and accelerate, your digital service transformation journey.
The STC gives you the ability to assess, design, build, implement, and manage your Digital Service Transformation as well as developing the people, and skills, necessary to deliver a sustainable solution. Throughout your transformation journey, Remote Coaching is available to help you to facilitate change and to provide guidance on how to use the best practices and techniques of the Service Transformation Centre.

The STC will help you to accelerate profitable growth of your service business by using our proven Service Management Practices, Process Models, Roles and Organisation Designs, Performance Metrics, Solution Requirements, Service Solution Blueprints, and E-Learning training courses.

Download here the STC brochure
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Service Business Challenges we solve

challenge

Strategically change the business towards a service business

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Customer Experience

Increase growth by selling more services

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challenge

Grow your business by selling and delivering digital services

challenge

Attract, Train and develop your service talent

Innovation

Design your organisation to accelerate service development

People Developement

Develop a service parts management strategy

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challenge

Design you digital services

challenge

Select a new Service IT Solution

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challenge

Create a platform for profitable growth through standardisation

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challenge

Build a low cost but high value service delivery model

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challenge

Improve Customer Experience to achieve double digit growth rates

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challenge

Build & Test a new Service IT Solution

Our Centres

Assessment Centre

The Assessment Centre is our digital platform to start analysing your service business and create your business case for change. Read More
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Assessment Centre

Design and Build Centre

The Design and Build Centre is our digital platform that helps you to design and build your Service Business organisation. Read More
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Design and Build Centre

Business Management Centre

The Business Management Centre is our online platform dedicated to managers, enabling them to review the performance of their service business as well as manage innovation. Read More
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Business Management Centre

Implementation Centre

The Implementation Centre is our online tool used to deploy, secure, manage and maintain effective tracking of the performance of an implementation. Read More
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Implementation Centre

People Management Centre

The People Management Centre is our online platform which focuses on one primary People Management area: Service Training Read More
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People Management Centre

Get Assistance from our Coaches

Find your Service Transformation Coach
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Get Assistance from our Coaches