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ASSESSMENT CENTRE

Digital platform that can be used to identify improvement opportunities
Assessment Centre

The Assessment Centre is our digital platform to start analysing your service business and create your business case for change

What is the Assessment Centre

The Assessment Centre is our digital platform which helps you analyse your service business and compare your performance to peers and best-in-class companies. This enables you to create your business case for change.

You begin by assessing your organisation’s performance through e-surveys. The results of the assessment include a list of opportunities for your service organisation, which you can prioritise according to your business objectives.

The type of assessments we have

Growth

Benchmark your growth potential in services and calculate your profit potential.

Service Sales

Assess if you are using best practices in service sales and prioritize what can be improved.

Customer Experience

Assess how your company is managing customer experience and prioritize what can be improved.

Productivity

Benchmark effectiveness and efficiency of your service operations to calculate your productivity improvement potential.

Service Operations

Assess if you are using best practices and industry standards in the field service and support centres and prioritize what can be improved.

Service Technology

Assess if you are using the right service technology and prioritize what can be improved.

Digital Services Readiness

Assess your capabilities to develop, sell, and deliver digitally enabled services and prioritize what can be improved.

Service Parts Management

Benchmark your growth potential in services and calculate your profit potential.

Service Transformation Readiness

Assess your service organisation's readiness to transform and prioritize what can be improved.

Try out an example assessment
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