The Design and Build Centre is our digital platform that helps you to design and build your service organisation.
What is the Design & Build Centre, and how it works:
The Design and Build Centre is our digital platform which helps you design and build your Service Business organisation through proven, ready-made content and blueprints, thereby enabling you to quickly develop service capabilities.
The process begins with you defining and selecting different business scenarios. This will help you select the scope of your service operating model and start the design. Once this is completed, you can start building and testing your service operating model as well as your IT solution.
Topics covered in the Design & Build Centre:
- Service sales & delivery processes
- Operating principles & management practices
- Service roles & people competencies
- IT solution (select, define, build)
- Master data model
- Service business functional requirements
- Organisational Model design