SCP Standards & Best Practice Library


Service Capability & Performance (SCP) Standards & Best Practice Library

The service business is a dynamic environment with ever increasing requirements.

Technical service providers keep pushing for higher quality services and lower costs. They need to rapidly change their service business models and have to implement new service automation solutions. Watch the video and learn how your service organisation can benefit of the SCP Standards & Best Practice Library.

All the knowledge, practical tools and experience needed to continuously innovate your service business will be provided though a web based application, and can be accessed from anywhere in the world. 

SCP programme possibilities:

  • You can identify and quantify improvement opportunities by benchmarking against the SCP Standards & Best Practice framework through a self-assessment or an on-site assessment. This will help to drive change by challenging your organisation, it will educate, and it will stimulate innovation through an objective fact driven benchmarking process
  • Based on a gap-analysis, companies can conduct a strategy workshop with senior management and other stakeholders, create an actionable roadmap to achieve alignment at executive -, and operational management levels, and plan and budget the actions
  • Companies can design and manage their own operating model in the SCP knowledge management app which makes it possible to easily manage and share the knowledge about the service management operating model with all stakeholders in a secure environment
  • Programme participants can leverage Noventum consultants that have in-depth industry experience to address specific service business challenges, and facilitate and coach teams to get to better results faster while reducing risks
  • SCP programme participants can audit actual performance and compliance against the SCP Standard and certify their operations to drive measurable results, and create a sustainable process of performance management, quality management and continuous innovation

The SCP Standards are part of the Service Transformation Centre. Click here to find out more.

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