The SCP Solution Compliance programme provides a way for vendors of service automation technologies to gain validation against the SCP Standards through a thorough review process. To achieve the designation as an SCP Compliant Solution, vendors must successfully complete a detailed comparison of their solution against the standards criteria. As a result, organisations can be confident that implementing such solutions will help them adhere to best practices and service industry standards, which will result in higher quality service for their clients.
To be SCP Compliant, a FSM solution should have proven capabilities to support the key components of the standards and their associated functional requirements.
As a result, business can be confident that implementing such solutions will help them adhere to best practices and service industry standards, which will result in higher quality service for their clients. Companies that use or are planning to use the SCP standards to support their service business can be ensured that, when selecting a FSM solution which is SCP compliant, their processes can be fully supported.
