This training provides a comprehensive guide on leading digital service transformation including the strategic, operational, and technological elements. You will learn why and how to take action to improve your competitive advantage by changing your service business model.
This training combines theory with proven best practices, and you will use assessment tools to understand the starting point of your digital service transformation journey.
After this training, participants will know how to:
The training consists of four modules:
Module 1: Strategy
Module 2: Customer
Module 3: Customer
Module 4: Management & Leadership
“It puts a lot of pieces of the service puzzle together, from strategy to design, developing and implementing new digital services, and running a full-service transformation programme. It is a hands-on approach that you can use from day 1.” – Dominic Bruning, Director Global Services & Servitization, Axis Communications
“Want to know where to start the service transformation? Follow this course!” – Daan Hommeles, Service Manager Benelux, Tennant
Click here to read a case study on how a client experienced this training.
Language: English (other languages upon request)
Price: Online Self-Paced: € 1,950
Online Coach-led: € 2,950
Duration: +/- 40 hours of self-learning that can be distributed over one year
For whom: (Senior) Executives, Service Directors, Service Managers, Service Programme leaders, IT leaders focused on the service business