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Digital Services Transformation

This digital services transformation course provides a comprehensive guide to lead the digital service transformation including the strategic, operational and technological aspects. You will learn why and how to take action to improve your competitive advantage by changing your business model.

With an emphasis on ‘how-to ’, participants leave the programme with deep understanding and actionable plans on:

  • Designing the digital service transformation and creating new digital service business models
  • Leading the digital service transformation
  • Improving customer value analytics
  • Designing new services based on customer analytics
  • Lowering costs by digitising service delivery models
  • Increasing revenues by designing a sales and marketing model for digital services
  • Designing the IoT platform enabling the new digital service transformation
  • Attracting, engaging, developing, and retaining digital service talent
  • Establishing a digital knowledge management process to enhance your services
For more information contact us today.
 
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Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Support Professional
The course trains technical support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.