Loading...

CUSTOMER EXPERIENCE DESIGN

Learn how to design, implement, measure and manage a brand driven customer experience.
Customer Experience Design

CUSTOMER EXPERIENCE DESIGN

This course will help companies to increase customer loyalty and therefore increase growth and profitability by customer.

During this course, students will learn how to deeply understand Customer Needs and Expectations, how to Redefine the Customer’s Value Perception, and how to create and implement a Brand Driven Customer Experience Strategy

Course Objectives

The course is designed to enable managers in the service industry to develop, execute and manage Customer Experience Programmes to:

  • Define the customers’ perspective
  • Create a customer experience strategy
  • Increase customer loyalty
  • Increase service revenues
  • Scale and standardise customer surveys

For more information contact us today.

Signup with your linkedIn account or login if you already have account to view course outline