People development

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Customer Experience Design

This course will help companies to increase customer loyalty and therefore increase growth and profitability by customer. 

During this course, students will learn how to deeply understand Customer Needs and Expectations, how to Redefine the Customer’s Value Perception, and how to create and implement a Brand Driven Customer Experience Strategy 

Course Objectives 

The course is designed to enable managers in the service industry to develop, execute and manage Customer Experience Programmes to: 

  • Define the customers’ perspective 
  • Create a customer experience strategy 
  • Increase customer loyalty 
  • Increase service revenues 
  • Scale and standardise customer surveys 

For more information contact us today.

Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Digital Services Transformation
Develop your leadership skills and successfully transform into a digital service business that focuses on improving the value of its customers.