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Field Service Planner

The Field Service Planner Course is for individuals supervising a team of field engineers while planning and scheduling the daily field service operation. Developing leadership and communication skills, as well as mastering forecasting, planning and scheduling are key to optimise service delivery performance at minimal cost.

This pragmatic course covers all concepts required to successfully fulfil this demanding role. Real-life examples and exercises will enable participants to make the transition from theory to practice. The use of own company specific data, on the job assignments, and experience sharing, ensures maximal impact.

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Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Support Professional
The course trains technical support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.