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INTRODUCTION INTO THE SERVICE BUSINESS

Offers managers that are new to having a role in a Service Business the opportunity to understand the business environment with its challenges and opportunities.
Introduction into the Service Business

INTRODUCTION INTO THE SERVICE BUSINESS

Understanding the nature of running a Service Business is a prerequisite for a manager’s ability to manage a service operation, as it will enable better understanding of the requirements for business success, as well as the challenges faced by the people working in a service business.

This learning course includes topics such as How to Lead in a Service Business, The Service Product, Customer Experience, Service Strategy, Knowledge Management, Staffing, Resourcing and Performance Management in Service.

Learning objectives:

  • Understanding of the service delivery as a product
  • Understanding and use of Customer Experience
  • Explain the Company’s Service Strategy
  • Recognise a good performance system
  • Understanding the relationship between the Service Functions and the rest of the organisation

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