SERVICE BACK-OFFICE
The service back-office training is designed for people that are responsible for ensuring that service orders and service contracts are correctly entered into the system, that invoices are sent to the customer, and that all service-related information is updated in the system. This role supports the front-end employees of the service organisation and does not include customer contact.
The practical tools and exercises in the training will improve the participant’s ability to convince colleagues to provide information, and to process information in an accurate and meaningful way.
Objectives of the training
After following this training, participants will be able to:
- Understand the importance of information in service processes and get colleagues cooperation to provide information
- Correctly process service information
- Analyse information to identify improvement opportunities
- Analyse data to identify service sales opportunities
Training outline
The training consists of the following modules:
- The service administration, contract administration and invoicing process
- Information needs in service organisations
- The essentials of collaboration in service
- Managing your own time
- Communicating with colleagues
- Understand how to apply business competencies in delivering service
Training Features
Language: English (other languages upon request)
Price: Online Self-Paced: € 895
Online Coach-led: € 1,895
In-house: On-request
Duration: +/- 25 hours of self-learning that can be spread over one year
For whom: for people that fulfil a back-office role within a service organisation