The service back-office training is designed for people that are responsible for ensuring that service orders and service contracts are correctly entered into the system, that invoices are sent to the customer, and that all service-related information is updated in the system. This role supports the front-end employees of the service organisation and does not include customer contact.
The practical tools and exercises in the training will improve the participant’s ability to convince colleagues to provide information, and to process information in an accurate and meaningful way.
After following this training, participants will be able to:
The training consists of the following modules:
Language: English (other languages upon request)
Price: Online Self-Paced: € 895
Online Coach-led: € 1,895
Duration: +/- 25 hours of self-learning that can be spread over one year
For whom: for people that fulfil a back-office role within a service organisation