People development

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Service Culture Development

Create a company-wide Service Culture that will help the people in the organisation to behave in line with customer expectations and in accordance with the company’s core values.
 
The objective of this course are to learn senior managers in the service business about:
  • The added value of service
  • Aligning employee experience with customer experience
  • People change challenges and strategies
     
For more information contact us today.

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Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Support Professional
The course trains technical support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.