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SERVICE CULTURE DEVELOPMENT

Offers C-level or senior managers the opportunity to learn how to create a company-wide Service Culture that will help the people in the organisation to behave in line with customer expectations and in accordance with the company’s core values.
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Service Culture Development

SERVICE CULTURE DEVELOPMENT

Create a company-wide Service Culture that will help the people in the organisation to behave in line with customer expectations and in accordance with the company’s core values.
The objective of this course are to learn senior managers in the service business about:
  • The added value of service
  • Aligning employee experience with customer experience
  • People change challenges and strategies
For more information contact us today.
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About Us

Noventum is specialized in helping manufacturers grow profitable and sustainable revenue streams from services. We help identify new service value propositions, design new services and help manage the organisational transformation towards new service business models. Noventum provides best practices from research and service industry standards, best practice IT solutions with the leading solution vendors, training and a proven service transformation methodology. The Noventum Digital Service Transformation Centre provides on-line access to blueprint service business models, benchmarking databases, self-assessment tools, IT solution architectures, and our virtual training centre for all service roles. We guide management teams of manufacturers to create and implement winning service business strategies. We offer career advancement services through training, coaching, recruitment and people development programmes. We provide advice on IT Architecture and we implement digital service management platforms with our partners. Noventum’s track record includes hundreds of successful service transformations with some of the worlds' leading companies

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